Returns & Shipping Policy
Returns
- Free returns within 30 days of purchase
- If for any reason you are unsatisfied with your purchase, we would be happy to issue a refund within 30 days of purchase.
- Merchandise must not be used or washed and must be in original packaging.
- Please contact our customer service team for return authorization and return label.
- We do not offer exchanges - it will be processed as a return.
Shipping
- Free standard shipping to anywhere in the United States.
- At this time, we do not ship internationally.
- We currently offer free standard shipping on all orders (3-7 days from purchase)
Damaged/Incorrect Items
- If you receive merchandise that is defective, damaged or incorrect, you must notify us within 3 business days of receiving the item either via E-mail or by phone. Please keep item in the original packaging in case of damage. We will e-mail you a FedEx label for returning the merchandise and a replacement will be sent as soon as the items are being returned are received. If replacement is not available, you will receive a full refund.
Manufacturer’s Defect
- If you receive an item with a manufacturer’s defect, please reach out to our Customer Experience team immediately. We will accept returns of defective items within 90 days of purchase.
Lifetime Warranty
- Highline Bedding Co. offers a lifetime warranty on the following collections:
- Sullivan Solid Collection
- Sullivan Pinstripe Collection
- Should you experience any issues besides normal wear and tear please email us at CUSTOMERSERVICE@HIGHLINEBEDDINGCO.COM
If you have any additional questions or would like to start the return process, please email us at customerservice@highlinebeddingco.com or fill out the form below.
