Returns & Shipping Policy

Returns

• Free returns within 30 days of purchase
• If for any reason you are unsatisfied with your purchase, we would be happy to issue a refund within 30 days of purchase.
• Merchandise must not be used or washed and must be in original packaging. 
• Please contact our customer service team for return authorization and return label.
• We do not offer exchanges - it will be processed as a return. 

Shipping

• Free standard shipping to anywhere in the United States. 
• At this time, we do not ship internationally.
• We currently offer free standard shipping on all orders (3-7 days from purchase)

Damaged/Incorrect Items

• If you receive merchandise that is defective, damaged or incorrect, you must notify us within 3 business days of receiving the item either via E-mail or by phone. Please keep item in the original packaging in case of damage. We will e-mail you a FedEx label for returning the merchandise and a replacement will be sent as soon as the items are being returned are received. If replacement is not available, you will receive a full refund.

Manufacturer’s Defect

• If you receive an item with a manufacturer’s defect, please reach out to our Customer Experience team immediately. We will accept returns of defective items within 90 days of purchase.

Lifetime Warranty

• Highline Bedding Co. offers a lifetime warranty on the following collections:
  • Sullivan Solid Collection 
  • Sullivan Pinstripe Collection
• Should you experience any issues besides normal wear and tear please email us at CUSTOMERSERVICE@HIGHLINEBEDDINGCO.COM

 If you have any additional questions or would like to start the return process, please email us at customerservice@highlinebeddingco.com or fill out the form below.

 

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